Privacy and Security Statement

How we use and protect your information.

About this Security and Privacy Statement

This Security and Privacy Statement applies to this Web Site which is operated by Sonesha (ABN 11 575 052 312) under the domain name “” (“Sonesha Web Site”).

Sonesha understands and appreciates that you, as a Sonesha Web Site visitor, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. This Privacy Policy (“Policy”) describes what information is collected, how it is collected, how it is stored and how it is used as you access and interact with the Sonesha Web Site. This Policy may be decidedly changed at any time in future. Such details will be posted here on the Sonesha Web Site for you to view.

As the Sonesha Web Site develops and as technology evolves, we will continue to strive to provide you with better and more customized services and with a more effective Web Site. We encourage you to review the Security and Privacy Statement periodically because the Security and Privacy Statement may change from time to time. By using the Sonesha Web Site, you indicate your consent to the collection and use of this information as outlined in the Policy.

In addition to the provisions of this Security and Privacy Statement, there may also be specific and additional privacy provisions, which apply to certain sections of the Sonesha Web Site. Because those specific and additional provisions also relate to your privacy protection, you should review them wherever they are accessible by you on the Sonesha Web Site. In the event of any inconsistency between the provisions of this Security and Privacy Statement and those other specific and additional provisions, the specific and additional provisions will prevail.

Order forms

In certain places, we ask that you provide your contact information (like name, street address, email address, and telephone number) as part of the registration process. Where payments are necessary, Sonesha also ask for financial information (your credit card details). You represent that you will provide Sonesha with true and accurate information. Sonesha will use this information solely for internal administrative purposes. Your membership information is at all times subject to this Policy. If Sonesha has trouble processing an application, we may use your contact information to get in touch with you and/or to verify your identity for protection against fraud.

Questionnaires, surveys, questions and enquiries

The Sonesha Web Site may have optional surveys and questionnaires. The Sonesha Web Site also provides facilities where you may contact us by email. Your email address and the information sent is therefore retained and stored. Where a request for information is made to us, contact details that you have provided will be used to contact you. If necessary, we may contact you in an alternate form (other email address, telephone, fax, or surface mail) using any details you have provided unless specific written instructions are given to us.

If you contribute to a survey or questionnaire from the Sonesha Web Site, we may use this information for statistical marketing and/or to customize your experience of the Sonesha Web Site. The information you submit can be changed at any time and is always optional.

General web site usage

As with most Websites, we log your IP address. Your Internet Service Provider (ISP) assigns your IP address each time you connect to the Internet. It is not linked to any personally identifiable information. Sonesha use IP addresses to examine which pages people view, analysing trends, demographic information and site administration. Your IP address is stored with contact you make with us — especially for financial transactions. In the event of fraud, your ISP can be contacted to verify which user account was assigned your IP address at that time. We also log the referring link to every page visited at our Website.


A Cookie is a small amount of text sent to your Web browser from our server. Cookies are safe and cannot execute code (like a virus). Sonesha acts responsibly by creating Cookies that can only our Web server can read and ours alone.

Cookies sometimes get negative criticism because they are used to gather information. On the Sonesha Web Site, we use Cookies for personalization. For example, in our web site, Cookies can save you from having to change the text size using the links provided on most pages, where a Cookie allows our server to detect that you want this feature and do this for you automatically.

You can configure your Web Browser to accept all Cookies, reject all Cookies, or notify you when a Cookie is set. See your Web Browser ‘Help’ to learn how to change these preferences or follow the instructions in our Customer Service sections.

Not all pages on our Website(s) require you to accept Cookies. However, if you reject Cookies, you may not be able to take advantage of full offerings.

How we handle email

Sonesha will preserve the content of any email that you send us, if we believe that we have a legal requirement to do so. Our staff may monitor your email message content for security issues including where we suspect email abuse. We may monitor our response to you for quality assurance issues.

We will not engage in dishonest, manipulative, deceptive, misleading, or unfair practices to sell, rent, barter or freely give your email address or other contact details to any unauthorized third party such as a marketing agency. Authorized parties include only businesses that work with us to supply you products and services, or those where you have given express permission.

Links to other sites

The Sonesha Web Site may contain links to third-party web sites independent of Sonesha. Sonesha is not responsible or liable whatsoever for the privacy practices, content, data collection or other actions of these sites.


The Sonesha Web Site may provide a number of ‘invitation’ services where we ask a name and email address of the person to receive the ‘invitation’. Sonesha will send an email addressed to this person at the email address provided. We store this information for the sole purpose of sending this email. The recipient may contact us at to request removal of the information from our records. In such a situation, we may retain the email address for the sole purpose of preventing our server from sending another email to the same address.

Disclosure of information

Sonesha are very serious about privacy. We will not give, sell, rent or share any personally identifiable information regarding our users to any third party except as described in this Policy. Sonesha may share non-personal aggregate, or summary, information regarding its members with partners or other third parties.

For financial transactions, Sonesha use a credit card processing company to bill users for goods and/or services. These companies do not share, retain, store or use personally identifiable information for any secondary purposes.

Sonesha also uses your address to mail products, newsletters, letters and other information. We may also use your telephone/fax number or email address to contact you.

Updating your information

To update your contact details (address, phone, fax, email, etc) please contact us at Surveys and questionnaires can also have details amended by resubmitting the Form, if available; otherwise, such amendments can be sent to us via email.

Acceptance and changes to Security and Privacy Statement

You acknowledge and accept that your use of the Sonesha Web Site indicates your acceptance of the Sonesha Web Site Terms of Use and the Security and Privacy Statement.

This is the current Security and Privacy Statement. It replaces any other Security and Privacy Statement for the Sonesha Web Site published on the Web Site to date. At any time, we may vary the Security and Privacy Statement by publishing the varied Security and Privacy Statement on this Web Site. You accept that by doing this, Sonesha has provided you with sufficient notice of the variation.